Help & Support

How can we help?

We typically respond within 24 hours on business days.

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Email Support

Reach our team directly for account issues, bugs, or anything else.

support@cribfull.com →
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Community Guidelines

Learn what's expected on Cribfull and how to keep the community safe.

Read Guidelines →
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Privacy Policy

Understand what data we collect and how we protect your information.

Read Privacy Policy →
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Data & Privacy Center

Request a copy of your data or permanently delete your account.

Manage Your Data →

Frequently Asked Questions

How do I RSVP to an event? ▾
Open the event on the map or from your feed, then tap RSVP. Your Vibe Pass will be sent directly to your Apple Wallet. You'll receive a notification confirming your RSVP.
What is Ghost Mode? ▾
Ghost Mode lets you browse events and the map without appearing as an active user to other people on the platform. Toggle it on in your profile settings. Note: Ghost Mode affects your visibility to other users — Cribfull still processes your activity for app functionality.
How does check-in work? ▾
Cribfull uses 150-meter geofencing to automatically detect when you arrive at an event venue. Once you're within range, the app prompts you to check in — no QR codes or manual steps needed. Make sure location access is enabled for Cribfull in your iPhone Settings.
How do I tip a host? ▾
On the event page, tap Tip the Host and choose an amount. 100% of your tip goes directly to the host — Cribfull does not take a cut. Tips are processed securely by our payment provider.
How do I lock the app with Face ID? ▾
Go to Settings → Privacy → App Lock inside Cribfull and enable Face ID. Once enabled, the app will require Face ID (or your device passcode) to open. This is handled entirely by Apple's secure system — Cribfull never accesses your biometric data.
How do I report an event or user? ▾
Tap the three-dot menu (···) on any event or user profile and select Report. Choose the reason and submit. Our team reviews all reports. For urgent safety concerns, email support@cribfull.com directly.
How do I delete my account? ▾
Go to Settings → Account → Delete Account in the app. Or visit our Data & Privacy Center for step-by-step instructions. Account deletion is permanent and cannot be undone.
I'm having trouble with my Apple Wallet pass. What should I do? ▾
First, try force-quitting and reopening the Cribfull app. If the pass still isn't showing, go to your event in the app and tap View Pass to re-add it to Apple Wallet. If the issue persists, contact us at support@cribfull.com with your account email and the event name.

Send Us a Message

Can't find what you're looking for? Send us a message and we'll get back to you.

By submitting, you agree to our Privacy Policy. We respond within 24 hours on business days.